thesisprojectsng

  UNDERSTANDING EMOTIONAL INTELLIGENCE (EQ) “In a very real sense we have two minds, one that thinks and one that feels.” — Daniel Goleman Emotional intelligence has become increasingly important in a world where people are expected not only to demonstrate technical competence, but also to work with others, manage pressure, navigate disagreement, lead diverse teams and communicate effectively across cultures and institutions. A person may possess excellent academic qualifications and technical skills, yet struggle to manage criticism, understand colleagues, respond appropriately to pressure or maintain relationships during disagreement. Emotional intelligence helps to explain this gap. For students of communication and conflict management, emotional intelligence is particularly important because conflict is rarely driven by facts alone. People interpret events through emotions, experiences, expectations, identities and relationships. Two people may receive exactly the same informat...